NAME: PAVLIDIS SAVVAS
VAT Number: 073323973
Seat: ΜEG. ALEXANDROU 18, 66100, DRAMA
Hellenic Business Registration Number: 51693119000
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store.
Make sure that you agree with the following terms and conditions because your further use and browsing of the above website www.faceonline.gr implies your explicit and unconditional consent with them.
The www.faceonline.gr reserves the right to unilaterally amend or update these terms and conditions of transactions made through the online store, according to the needs and practices. It undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. Please note that the change of terms does not include orders that you have already placed.
2. Limitation of liability
The www.faceonline.gr cannot guarantee for the availability of products, but guarantees the timely information of the final consumers of unavailability. The www.faceonline.gr is liable only for malice and gross negligence, in case of delay in delivery of ordered products and information that gives the same or services provided through the website. Our online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during accessing it and are related to the operation or compatibility of their own infrastructure with the use of the website. Nor is it liable for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
3. Intellectual property rights
The names, images, logos and insignia that representwww.faceonline.gr and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of www.faceonline.gr and third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on our websites should in no way be construed as a transfer or assignment of their license or right of use.
4. User Obligations
The users of the www.faceonline.gr websites accept that they will not use them and the online store owww.faceonline.gr for sending, publishing, sending by e- mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, annoying , defamatory, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or infringes any patent, trademark, trade secret, copyright, copyright or other proprietary rights of third parties, contains: or any other codes, files or programs designed to interrupt, cause damage, destroy or obstruct the operation of any computer software or hardware, intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.
The www.faceonline.gr recognizes the importance of the issue of security of your personal information and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety. All information, which is related to your personal data and your transactions, is secure and confidential. The security of its online store is achieved by the following methods:
There are two codes used to identify you:
The password (e- mail) and the personal secret security code ( password ),
who provide you with absolute security access to your personal information every time you register them. Allows you to change your personal password as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of www.faceonline.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation . It also gives you the opportunity to buy products without the need for registration.
Controlled Access ( firewall )
Access to the systems of www.faceonline.gr ( servers ) is controlled by a firewall , which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
Confidentiality of Transactions
Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e- commerce . All information transmitted by the user / member to www.faceonline.gr is confidential and www.faceonline.gr has taken all necessary measures to use them only to the extent that it is deemed necessary in the context of the services provided. Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications. It does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority. In the event that www.xxxx.gr uses third parties to support its systems, it takes care to ensure confidentiality. You can request any information kept about you as well as their correction in case you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and do not disclose any information to third parties.
6. Protection of Personal Data
During your visit to the pages of www.faceonline.gr you may be asked to state your personal information concerning you (name, surname, email address, shipping address, etc.) as a rule in order to process your orders. Any personal data that you declare anywhere on the pages and services of the websites www.faceonline.gr are kept exclusively for reasons related to your transactions with us, the improvement of the services provided and the assurance of the operation of the respective service and is not allowed be used by any third party (except where provided by law to the competent authorities only). In any case, the employees of www.faceonline.gr who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with www.faceonline.gr, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal data is not being processed illegally. For any question or suggestion or statement related to these issues please contact us using the special contact form . At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.
7. Purchase of Products
To facilitate your search, we have divided our products into central categories. Each category also has a subcategory tree, which appears in the left column of your screen. Our goal is to reach the final product with the fewest possible clicks . In case you are looking for something specific, use the "search", which will lead you directly to your specific choice. " www.faceonline.gr " makes every effort to provide high quality services. However, cases of errors in prices and minor product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department or via e- mail . When registering your order you will receive an automated e- mail stating the details of your order. In case there is a pending issue in your order, then a corresponding e- mail will be sent to you . Alternatively we will contact you on the phones you have given us when registering or registering the order on our site . There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e- mails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e- mails , in accordance with the general terms governing our transactions, to inform us without delay.
8. Return of Products
If you have received the wrong products, please contact us and we will arrange a refund from you as well as a full refund for the products. After accepting the product you will be refunded in the ways listed below, including shipping costs and we will arrange the return of the wrong product.
In case of purchase by credit card or paypal , we credit your credit card or paypal account with the value of the products and delivery costs as soon as they are received and approved. After we have received the product and after we have made the credit we will send you another confirmation e- mail .
In cases of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore we would ask you to inform us via email about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the purchase receipt for the product you have returned to us. The amount we will return to you will include the possible return costs, if the return of the product is due to the fault of www.faceonline.gr
9. Order Cancellation
The order can be canceled in the following cases:
Before the order is completed, during the electronic ordering process you can " back " and remove the quantities of products from your cart.
If the online order has been completed, but the product has not been shipped yet, you can call by phone and one of our partners will cancel your order.
Upon receipt of the product, call us or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.
In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department and provide the details of your order. However, the status of the order may not change on your account page.
When you place your order, you get the following message: “Your order has been completed successfully. You will receive an email with its details soon . "
11. Product Delivery
Place your order until 11:00 Monday to Friday and we will send you your order within the next 3-4 days in the cities: • Athens • For the rest of Greece your order will be delivered in the next 5 to 7 working days. The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure, which may affect transport times. In this case www.faceonline.gr cooperates with specific courier and transport companies . In them he delivers the next working day the products which undertake the transport to the final consumer.
12. Order delay
Your order may be delayed for the following reasons:
The product has been delayed from being shipped by our supplier. In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases where an order of ours can be "stuck" at the customs or in its transport, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.
The product you ordered has already been removed and is no longer available. Among the products we exhibit in our online store there are rare cases where their supplier suddenly and unannounced announces that he is removing them. In this case, an employee of our company will contact you directly to give you all the alternatives.
In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
The right of withdrawal can be exercised no later than fourteen (14) calendar days from the receipt of the product by you so that it is considered timely and does not need any additional justification from you.
13. The information we request from you Personal data:
Each visitor can browse the online store www.faceonline.gr without giving any personal information. We will only need personal information (your e- mail , your name and your personal password ) only when you become a member and order products or your e- mail if you choose to receive our informative e- mail .
Product market information:
The necessary information for each transaction is the name, telephone, email , address (street, city, postal code, country) of billing and sending the order.
In order to be able to offer a personalized service, most large companies use alphanumeric identification files, the so-called cookies . The session cookies used only to recognize that you enter the site , so no need to seek your password on all pages containing transaction data.
14. Transaction security
All transactions you make through www.xxxx.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to with distance sales.
All prices at www.faceonline.gr include VAT 24%