If you wish to return a product or part of the products of your order you must notify us by e- mail or by phone by calling the customer service department. You must make this decision within 14 calendar days from the day of receipt of the order. If you wish to return the product due to a defect you must notify us immediately within 48 hours and also send us an email our photo of the defect (be aware that it is not done for reasons of distrust towards you. The photos help us to communicate with our suppliers but also to resolve any quality issues that arise faster. In these cases the photo of the item is the better solution). In case the reason for the return is a defect or damage during the transfer, the return costs are borne by our company if the shipment was undertaken by the cooperating transport company. However, if the shipment of the order was undertaken by the customer with a transport company of his choice, our company does not bear any responsibility for any damage or defect suffered by the product or products during transport. In case you wish to return the product or products you ordered for another reason e.g. you are not satisfied with the quality, the color etc. then the shipping costs of the return of the product are not covered by our company and are borne by the customer. Refunds do not include initial shipping costs.
Also the products which are mentioned as after order, are not returned, unless there is a defect.
It is important to note that until the products arrive in our warehouses, they are under your responsibility, so you should make sure that they are properly packaged, so as not to accept any additional damage from the one you have already mentioned. Products in unsuitable condition are not accepted.
* We do not accept returns on special orders made for you, unless there is a defect.
Prerequisites for product return:
The product must not have suffered any additional wear or damage reported by the customer.
The product must not have been used (assembled, etc. ). * Unless it is a defective product
The product must be accompanied by its original packaging which you must not violate or wear out.
The product must be accompanied by all the labels or markings with which you received it.
The product must in any case be accompanied by any receipt or purchase invoice.
To avoid your own inconvenience as well as for your personal benefit, it is advisable to check the outer packaging of the products upon receipt in order to detect any defects ( eg worn-torn outer packaging presupposes possible internal wear). In case you find a defect from the beginning, you must inform us either by phone or electronically on the same day or the next working day.
Refund of value of returned products
If you meet the conditions of return, we will refund the amount due to you by bank deposit. The refund process can be implemented within 14 days, however it is done as soon as possible from the moment you send us your details electronically (IBAN, beneficiary name, Bank). In any case, you must have stated your request for a refund in writing and after we accept the product at our facility to carry out the refund process.
The order cancellation is implemented in case in 7 working days after the expiration of the deadline, there has been no deposit. Without limitation of the Withdrawal provisions of article 9, you can cancel your order in case it has not been shipped and even inform us either by phone or electronically about your choice. If you wish to cancel your order upon receipt, contact us and a representative of our company will inform you of your choices. Finally, if your product has been invoiced and launched, the return costs will be borne by the customer.